BY ORDERING FROM BOSCA BAKERY YOU AGREE TO THE FOLLOWING TERMS:
No order is confirmed until payment has been made and accepted. We cannot hold an order if an attempt to make payment has been declined.
We reserve the right to cancel orders at any time for any reason we deem fit. If the order is cancelled through a fault of Bosca Bakery we will make sure a full refund is sent to the customer within 14 days of cancellation.
Please ensure the shipping and order details provided are correct upon placing your order. It is the customers responsibility to provide the correct details, we cannot be held responsible for any products that are misdelivered, lost or delayed due to incorrect information. If you notice that you have made a mistake with your order (such as incorrect name or postage address) please contact us ASAP through our contact details on our website and we will amend this for you. However, we cannot accept any order changes within 2 working days of your dispatch date and the order will be sent as is.
Bosca Bakery is not liable to provide any refunds, replacements, discounts or compensation for customer or third party errors. However a goodwill gesture may be provided at the company’s discretion.
Please ensure someone is home to receive your order as our products are usually too large to fit through a letterbox. We cannot be held accountable for any problems that arise due to missed delivery. An alternative is to use the link provided in the DPD confirmation text to arrange an alternative delivery place or date.
We cannot be held responsible for the condition of any product once it’s left our bakery. However, please tell us if you feel that your item has been damaged during delivery with our postal provider (DPD).
All imagery, logos, text, photos and content of this website is property of Bosca Bakery and is not to be used without prior written consent..
REFUND AND CANCELLATION POLICY
If you wish to cancel your order you must email us on boscabakery@gmail.com no less than 2 working days before your dispatch date in order to receive a full refund. You must include your full name, your full address, what you ordered and when your dispatch or collection date is. If you do not provide all of this information we cannot accept your cancellation. We can not accept any cancellations received through social media messages.
All of our brownies are made fresh and perishable and therefore cannot be refunded, exchanged or credited unless they are of an unsatisfactory quality or if you have received the wrong item.
Please make sure you check that you are happy with the condition of your order as soon as you receive your delivery. If you are unhappy with the condition you have received your order in you must let us know within 48 hours in order to be considered for a refund/exchange/credit.
If you are unhappy with the item itself rather than the condition it arrived in, you have up until 14 days from your delivery date to let us know. Please contact us through email (not through direct messages on social media as we sometimes find this unreliable and may not get your message).
Please provide us with as much evidence of possible of the issue so that we can properly get to the bottom of the cause of it. In some circumstances we may request that you return the product to us, in which circumstance we will refund your postage costs. If you are unable to return the product to us directly please send photos instead.
We aim to reimburse all funds from either cancellations or refunds within 14 days of confirmation.
GIFT CARD TERMS AND CONDITIONS
These Terms and Conditions relate to the purchase of virtual E-Gift cards purchased on www.boscabakery.ie
Buying a Gift Card
E-Gift Cards are virtual products in email format. When buying a Gift Card on Bosca Bakery, we will send an “instant” email with a code on a printable PDF to the buyer’s chosen email address. We do not take responsibility for incorrect entry of a receiver’s email address, so please make sure your send instructions are correct.
Gift cards are available to purchase in Euro only.
Bosca Bakery cannot amend the amount on a gift card once it has been created so please make sure your chosen amount is correct. However you may purchase additional gift cards if you wish to increase your amount.
All gift cards will have an expiry date exactly 12 months from the date of creation.
Redeeming a Gift Card
Gift Cards must be redeemed on boscabakery.ie
Gift Cards must be redeemed in Euro only and are not valid in any other currency.
An E- Gift Card code is only tied to the gifter or receivers email account when the email is sent upon completion of the transaction is at checkout.
Gift Cards can be redeemed against any Bosca Bakery product excluding Gift Cards.
Gift Cards can be used to partially or fully contribute to a Bosca Bakery purchase. Outstanding Gift Card value will remain in the account within which it was originally activated. If the Gift Card value does not cover the cart cost, additional payment methods must be used in order to complete the payment.
One or more Gift Cards can be redeemed against an order, the value of each Gift Card will be added up to a total Gift Card value.
Gift Cards value cannot be transferred to a cash value.
A Gift Card balance can be viewed within a Bosca Bakery account
Gift Cards cannot be discounted
No discounts can be given on Gift Cards. This means that promo codes, free gifts or other discounts cannot not be applied to or used in conjunction with Gift Cards.
Cancelling a Gift Card order
Bosca Bakery cannot cancel, refund or exchange a gift card once it has been gifted.